Shipping policy

Kill The Ego (KTE) – Shipping Policy

At Kill The Ego (KTE), every order is made-to-order with precision and care. We partner with trusted fulfillment providers to ensure your gear reaches you securely, wherever you train.

Processing Time

  • Each item is crafted specifically for you once your order is placed.

  • Please allow 3–7 business days for production before shipping.

  • During high-volume periods, limited releases, or product drops, processing may take slightly longer.

Shipping Times

Delivery times vary depending on your location and chosen shipping method:

Standard Shipping (U.S.): 5–15 business days
International Shipping: 10–30 business days (if enabled)

These are estimated windows and do not include production time. Delays may occur due to weather, customs, or courier issues outside our control.

Tracking Your Order

  • Once your order ships, you’ll receive a confirmation email with a tracking number.

  • Tracking updates may take 24–48 hours to appear after shipment.

Address Accuracy

  • Please verify your shipping details before confirming your order.

  • If you notice an error and the order has not shipped, contact us immediately at ktekrew@gmail.com.

  • Once shipped, addresses cannot be modified.

  • Orders returned due to incorrect or incomplete addresses can be reshipped upon return, but additional shipping charges will apply.

Lost or Damaged Packages

  • Contact us within 3 days of receiving a damaged order (or the expected delivery date for lost packages) at ktekrew@gmail.com.

  • Include your order number and photos if applicable.

  • Approved cases will be replaced as quickly as possible.

Delivered but Not Received

  • If tracking shows delivery but you haven’t received your order, check with your local carrier or neighbors first.

  • Packages may be left in secure areas (porch, mailbox, or front desk).

  • KTE is not responsible for packages marked as delivered by the carrier.

International Orders (Optional)

  • We ship worldwide where fulfillment is available.

  • Some regions may experience longer delivery times or limited service.

  • Customers are responsible for customs fees, import duties, or taxes imposed by their country.

You can disable international shipping at any time if it’s causing issues.

Questions or Issues

For all shipping questions, contact:
📧 ktekrew@gmail.com

We are committed to helping you and will do everything we can to make it right.