KTE / CUSTOMER SERVICEDELIVERY / INFORMATION

THE DETAILS, WITHOUT THE NOISE.

SHIPPING
POLICY.

Everything you need to know about processing, delivery, tracking, and getting help with your order.

UNITED STATES SHIPPING ONLY

01 / WHERE WE SHIP U.S. ONLY

International shipping is not currently available.

02 / PRODUCTION 3–7 DAYS

Estimated business days before dispatch.

03 / TRANSIT 5–15 DAYS

Estimated U.S. business days after shipment.

01 / ORDER PROCESS

FROM ORDER TO DOOR.

01

PRODUCTION

Most KTE pieces are prepared or made to order. Please allow approximately 3–7 business days before shipment. Limited releases and high-volume periods may take longer.

02

SHIPPING CONFIRMATION

We'll send tracking information by email once your order ships. It may take 24–48 hours for the carrier to display tracking updates.

03

DELIVERY

Standard U.S. delivery is estimated at 5–15 business days after shipment. Carrier, destination, weather, and fulfillment conditions can affect actual delivery times.

All timeframes are estimates, not guaranteed delivery dates.

02 / SHIPPING COSTS

CLEAR AT CHECKOUT.

Shipping charges are calculated from the items in your order and your delivery address. You'll see the applicable shipping cost before completing your purchase.

Some items are fulfilled by different production partners and may arrive in separate packages with separate tracking updates.

03 / NEED A HAND?

DELIVERY SUPPORT.

Choose the situation below for the next step.

MY SHIPPING ADDRESS IS WRONG.

Check your address before checkout. If you've already ordered, email ktekrew@gmail.com immediately with your order number. We'll try to request a correction before dispatch, but changes aren't guaranteed once processing has started. Returned packages may require additional shipping payment.

MY PACKAGE IS MARKED DELIVERED, BUT IT'S MISSING.

Check your delivery location, mailroom, and carrier tracking first. If you still can't locate your package, email us your order number so we can help review the available information.

MY ORDER IS DAMAGED OR INCORRECT.

Contact us within 7 days of delivery with your order number and clear photos of the issue. For other returns and refunds, see our Return & Refund Policy.