Return Policy
Return & Refund Policy
Last updated: 01/12/26
At Kill The Ego (KTE), we stand behind the quality of our products. If you are not satisfied with your purchase, please review our return and refund policy below.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
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The item must be unworn, unused, and in the same condition you received it
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Original tags and packaging must be included
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Proof of purchase is required
Items sent back without first requesting a return will not be accepted.
To start a return, contact us at ktekrew@gmail.com.
If your return is approved, you will receive return instructions and the return shipping address via email.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved.
If approved:
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Refunds are issued to the original payment method
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Processing takes 5–10 business days
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Your bank or card provider may take additional time to post the refund
If more than 15 business days have passed since approval, please contact us at ktekrew@gmail.com.
Original shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges.
If you need a different size or item, please return your original purchase and place a new order once your return is approved.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 7 days of receiving your order at ktekrew@gmail.com, including photos of the issue.
We will replace the item or issue a full refund at no additional cost.
Non-Returnable Items
The following items cannot be returned:
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Sale or clearance items
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Gift cards
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Customized or personalized items
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Hazardous materials or flammable goods
If you have questions about a specific item, contact us before requesting a return.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason.
Returned items must be unworn, unused, with tags, in original packaging, and include proof of purchase.
Contact Us
For all return and refund questions, contact:
ktekrew@gmail.com
