RETURNS &
REFUNDS.

Our return eligibility, refund process, and what to do if your order arrives damaged or incorrect.

OFFICIAL POLICY / REFUND POLICY

THE FULL POLICY.

Return & Refund Policy

Last updated: 01/12/26

At Kill The Ego (KTE), we stand behind the quality of our products. If you are not satisfied with your purchase, please review our return and refund policy below.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

The item must be unworn, unused, and in the same condition you received it
Original tags and packaging must be included
Proof of purchase is required

Items sent back without first requesting a return will not be accepted.

To start a return, contact us at ktekrew@gmail.com.
If your return is approved, you will receive return instructions and the return shipping address via email.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved.

If approved:

Refunds are issued to the original payment method
Processing takes 5–10 business days
Your bank or card provider may take additional time to post the refund

If more than 15 business days have passed since approval, please contact us at ktekrew@gmail.com.

Original shipping costs are non-refundable.

Exchanges

We do not offer direct exchanges.

If you need a different size or item, please return your original purchase and place a new order once your return is approved.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 7 days of receiving your order at ktekrew@gmail.com, including photos of the issue.

We will replace the item or issue a full refund at no additional cost.